Circular, 2021

Text

Reproduced from the document India Code holds for this instrument. The Gazette prints Hindi and English side by side and this is the English; the Department's own PDF remains the authority.

HAICL Franchisee Policy 2021 HAICL Retail Expansion Project *An Initiative of Haryana State Government* Table of Cont ents " content [ Introduction to HAICL and its aims and objectiv Prologue keholders and i i g 4 Stakeholders and authority to implement Franchisee Policy 2021 4 Eligibility Criteria for a Franchisee Partner B | o -7 T?,’ Grant of the Franchise g | Fit-outof the Shop 7-8 7 Training of Franchisee Partner 8 8 Franchise Security Deposits, Business Support Fees, and its Payments 9-10 9 Marketing & Branding 9-10 10 Operations 10-14 11 Repairs and Maintenance 12 Support to Franchisee Partner 14-18 13 Transfer of Rights and Obligations 18-19 14 IPR, Proprietary Trademarks, Logos, Brand name and Confidentiality 19 15 Maintenance and Submission of Books, Records, and Reports 19 16 Insurance 17 Termination of Franchise Agreement 18 Product Offerings 19 Customer Support Coli:flw ;;'matinn, Feedback, Grievances Resolution, Con flict 21 Management L 20 Miscellaneous 21 Penalties - 2 2 Organization Owned Organization Operated O utlet Allotment Policy 22-26 23 Franchisee Agreement & Application Form nd its aims and objectives

1. Introduction to HAICL 2 is 3 Public Sector Undertaking, which was set up with the ., . wmwommcprponfio objective of providing se rvice to the farmers of t he state of Haryana.

i jects , the Govt. of Haryznz is settin, In accordance with broad aims 2nd objectives of HA ICL as above gupa "Etww(a netai Outiets (further referred to n this document as “RO”, or “Retail Outlet & premises”) for food & roce, daity needs, end consumer goo ds, etc. within the state of Ha ryana.

grozd objectives of the proposed v enture would be to provide an 2 o Promote entrepreneurship and generate » Provide best quality products at reasonable prices to customers, « Provide sales avenues to products from MSMEs, FPOs, etc. and. Give better market access to co-operative federations and help establish Go vernment brands.

Going forward, the organization would help generate market for innovative products across need basg essential retzil that will further promote entrepreneurship and manufacturing efficiency in the state. It has beg proposed to set up 2000 retzil outlets across the 22 districts of Haryana. Product assortment of these stores mg include consumer products from Govt. co-operatives/ organizations, regional and national brands, and product and merchandise items of start-ups and category specialists. Key Elements of the Retail Expansion Project:

Generation Creation of Promote Best quality i products Entrepreneurship at i reasonable prices The State Government is focused on setting up a franchise network to sell food, grocery and daily need products HAICL will leverage its existing assets, infrastructure, and knowledge to establish the franchise and offer widt range of products with superior quality, value and transparent pricing. Through this venture, Government ¢ Haryana expects to revitalize entrepreneurship opportunities in rural, urban and semi-urban areas of the stat¢

2. prologue:

HAICL s focused on setting up a franchise network of retail outlets. These retail outlets will be opened across the 22 districts in state of Haryana in rural and urban areas for retailing food and grocery, packaged & consumer goods. The product mix of these stores may include consumer products from Govt, Co-operatives/ organizations, self Help Groups (51Gs), Farmer Producer Organizations (FPOs), regional, national, international food & FMCG prands, start-ups and Haryana based MSMEs, The organization would help to promote entrepreneurship and generate employment across the state, provide pest quality products at reasonable prices to customers, and will help in attaining manufacturing efficiency in the state.

In exercise of the powers conferred by clause 120 (1) of Article of Association of HAICL, the Board of Directors subject to the approval of state government hereby make the follow ing policy for retail expansion project, namely “HAICL Franchisee Policy 2021” This “HAICL Franchisee Policy 2021” outlines the roles, responsibili ties and obligations of the franchisor and the franchisee.

3, Stakeholders and authority to implement Franchisee Policy 2021 3.1 Franchisor: Haryana Agro Industries Corporation Limited, Ba ys No. 15-20, Sector-4, Panchkula — 134112, Haryana, India. It is abbreviated as HAICL in this Franchis 3.2, Franchisee: A legal entity suct .2 2 Proprietor.

An individual person with a PAN caid, 5T numbe r (if applicable), etc. A franchisee partner is one w franchise agreement with HAICL and abides by the legal agreement and agrees to guide lines as prescribed by

HAICL.

3.3 HAICL 3.3.1. MD HAICL will be authority for imple menting provisions mentioned in this docum ent.

3.3.2. Board of Directors will exercise following powers:

3.3.2.1. B.0.Ds is authorised to propose special prom otional infrastructure schemes which are not inclu ded in this document. The infrastructure assistance will prefer ably be in the form of interior works in order to promot e Quick enrolment of franchisee.

3.3.2.2. These special promotional infrastructure scheme s will be submitted to state government for necessary approval.

4. Eligibility Criteria for a Franchisee Partner 4.1. Following is the list of common eligibility crit eria for both rural and urban franchisee appl icants:

Eligibllity Criteria Rural Franchisee Small Urban Franchisee Large Urban Franm‘ Age preferably 21-35 Years Preferably 21-35 Years Preferably 21-35 Years Maximum Age for ex- | 50 Years 50 Years 50 Years service men Education 12 pass 12" Pass ) 12" pass Non-criminal Neither convicted nor | Neither Neither convicted nor Background pending criminal case pending criminal case pending criminal case No Financial Defaults Zero liability in Govt. run projects Zero liability in Govt. run projects Zero liability in Govt. run projects Capital for the Retail Outlet Operations Self-financed or MUDRA loan Self-financed or MUDRA loan Self-financed or MUDRA Requirements loan Haryana Domicile | Same village with | Same ward with | Same ward with Requirements population above 3000 population above 10000 | population above 10000 Retail Space | <200 sq. ft. preferably on | 200-800 sq. ft. preferably >800 and above sq. ft. ground floor and | on ground floor and | preferably on ground centrally located centrally located floor and centrally located 4.3. Territorial rights of franchisee shall be allocated based on thz wward boundary, population density, financial capacity of the franchisee, locational advantages etc. A detailed guideline for district, ward and area wise opening of stores shall be prepared by the HAICL.

4.4. Land/ Space/ Property for Retail Outlet: Only those applicants will be eligible who have self-owned/ family- owned/ rented/ leased space or property in the same village/ward where he/she is a domicile. Property for opening a retail outlet must be identified by the applicant on his/her own. The applicant needs to furnish proof of ownership for self-owned/ family-owned property or lease agreement of minimum 5-year lease commitment. HAICL will approve the location after field verification and viability assessment. If the lease or rent agreement of the property is terminated anytime during the franchise agreement due to any reason, HAICL will terminate the agreement and franchisee partner’s security deposit and stock on-hand will be subjected to penalty clause. The final authority in any property selection is MD HAICL.

4.5. Selection Process. An applicant has to visit the Har-Hith website www.harhith.com and follow the instructions to complete his application form online. An applicant may submit duly filled form along with relevant documents in person or via post to “Managing Director, Haryana Agro Industries Corporation Limited, Bays No. 15-20, Sector-4, Panchkula, Haryana- 134112" office on or before the last date of submission. applications in rural and urban areas will be accepted for a specific period from the date of advertisement i ent in eading newspapers and on www.harhith.com website.

HAICL reserves the right to llot the franchisee to any applicant in an area based upon viability and achieving the objectives of retail project specially to promote entrepreneurship 4.5.1. Franchisee Application Assessment and Selection: Duly filled forms complete in all respect received within the deadline will be scrutinised. Franchisee operations rights will be allotted to applicants within 1 m onth fromthe last date of application form submission. Such applicants who get selected will be informed via website, call or in person regarding the allocation of franchisee operation rights. The selection process would be complete and successful if the first selected ap plicant fulfils the formalities to the satisfaction of HAIC L.

A. In case of multiple applications from a particular ward or village, applicants will be preferred in follo wing sequence:

A1 Female A.2. Based on analysis of Parivar Pahchan Patra A3. Persons with disability B.Aperson currently employed/self-employed will not be preferred for a rural retail outlet.

4.5.2. The applicant has to submit a self-declaration stating that he is not gainfully employed and doesn’t draw any salary, perks, remunerations, etc. from any publi c or private institution. The self-declaration must be vetted by Gram Sachiv and Sarpanch/counciltc 4.5.3. In Municipal corporations, a minim ur of one retail outlet per ward is propos ed to be opened inside the ntified ward. [n municipal committee and council, a minimum of one outlet will be op ened periphery of the ide mulative population in the range of 10,000 as per census 2011 or latest in a cluster of 3-5 wards against a cu survey by Urban Local Bodies.

000 population as per census 2011 i s proposed and multiple stores will b e opened 4.5.4. One retail outlet per 10, ater than 10,000. HAICL has final decision in fixing the number of within a municipal ward with population gre:

rt. For example, if a municipal ward h as a population outlets in urban area based upon viability assessment repo of 21,000; two retail outlets within th e periphery of the said ward will be o on density and demand analys is.

pened. MD HAICL will increase the number of outlets based upon populati 4.5.5. One retail outlet of 200 sq feet per vill age of 3000 population is proposed. Thus, for larger population villages, either single bigger outlet w ill be preferred or multiple outlets will be all 600 sq feet will be preferred or two outlets of 2! otted. For e.g., a village with a Population of 6000, either single outlet of 500- 00 sq feet will be allotted to two individuals. MD HAICL may increase the number of outlets based upon population de"'S"Vand demand analysis.

5. Grant of the Franchise HAICL will authorize the selected applicant to operate a retail outlet basis selection criteria detailed aboye in various clauses of section 4.

Post selection and official written confirmation from HAICL on grant of franchise the selected franchisee partner will have to arrange permission documents for running of the retail outlet. 5.1. List of the permission documents required to run a retail outlet are as below: List of Permission Documents Rural Small Large Urban Urban Aadhaar Yes Yes Yes PAN Yes Yes Yes Shops & Commercial Establishments License | Yes Yes Yes ITR Filing Yes Yes Yes Trade license No Yes Yes GST Registration To be furnished only if projection of annual turnover will exceed 40 Lacs Electricity Meter Connection Yes Yes Yes 5.1.1. The franchisee partner is advised to seek FSSAI registration for his/ her outlet. 5.2. A franchisee partner has to furnish any other legal or compliance document required to run a retail outlet which may not be part of the permission documents list as shared above in clause 5.1. This may be advised to a new or existing franchisee partner from time to time.

6. Fit-out of the Shop 6.1. The space for opening and continuous business operations of the retail outlet must fulfil all the pre- requirements before fit-out as per clause 4.1.

6.1.1. The property should be equipped with all the necessary systems like electricity, water, drainage, etc. 6.2. Interior infrastructure for built shop: Franchisee needs to do interior as per HAICL standards. HAICL will empanel contractors for interiors i.e., racks, branding and sign board, only. Ina standard 200 sq. ft. outlet, HAICL empanelled vendor will provide 12 wall racks, 1 gandola, 1 lit signboard, and 1 cash counter, The cost of above- mentioned items will be between Rs. 75,000/~ to Rs.1,00,000/- inclusive of all taxes. The site recce and transportation cost of material to franchisee store will be extra and as per actuals to be paid by franchisee. The o and the vendor may mutually dad Jvendor for the works, the vendor will provide an estimate of t e empanelie " sroperty of the franchisee . The Franchisee will than mzke Damand Dra ofthe vendor of thaam ount mutually agread and will submit the same to HAICL. On successiul com he franchisee will inform HAICL in writing 3nd RAICL will release the DD 10 tha vand or within saven Szys Fom e omple biguity, MD HNCL or b ipt of work compi2 will be fir b o Bl p 5 7 . W 5 = % oy o ) , k o the Tece work dzforz roprosentative interion fit- out work is G e entranc However, if th ere is in related material ete,, HAICL W nagotiate and enhance/reduce the gquotad p rice.

for vacant space: The franchisee who hava v 6.3, Porta cabin fabricated shops installed, HAICL will provida 200 sq. fest pra-febricated shop ng all taxes. These outlets will be ready to operzts and wi ll be instzlied within 30 Says o |zcs includi cement by the franchisee. The site recce 2nd transportation cost (on actuzls) will b2 ¢ pla Franchi see and the vender may mutually decide on the transportation €2 2t his/her own cost. Once the franch isee and vendor agree on instzl transportation cost, The franchisee will then mzke Demand Dreft (DD) inthe the same to HAICL. On successful installation of the work , the franchise2 will inform HAICLin wT.

will release the DD to the vendor within seven days from the receipt of work comp! D HAICL or his represantative will b2 finzl zuthariz Franchisee. In case of any ambiguity

7. Training of Franchisee Partn : evaluated, 2nd certified on HAICL retzil businass rules 7.1. The franchisee partner will be © 2 on dzy-to-day b products, SOPs, and key deliverzbles reguired to successful ly oparate the retail outls 7.2.The training will cover the theory and practical aspects of 7.2.1. The knowledge sessions on retail outlet operations managemen t will cover the following topics:

Introduction Introduction to HAICL its vision, and missien Retail Knowledge A brief introduction to retail landscape in Incia Retail Selling Skills Product Mix Offer, Price Structures, M argins, Earnings Structure, Cash | Management, Product Pitching, Custo mer Objecticn Handling, Upselling, Cross Selling, Store Sanitation, etc.

erchandising Planogram, Shelf Management, Fagade Decor, Retail OQutlet Hygiene | Demand Planning & Forecasting | Stock Management, Ordering and Replenishment, Ageing & ock Management, Stock Rebalancing 360" Communication IT Systems Management, POS Management, Daily Reporting, ete, Behavioural Skills Management Personal Hygiene, Grooming, Personality Development, Etiquer es, Ethics, Value, and Integrity Customer Service CRM, Walk-in customer service SOPs Leadership Team Management, Problem Analysis & Resolution Food, Beverages, Grocery & | Productdetails & pricing Time Management SOP adherence on retail outlet timings 7.3.2. Practical hands-on “learning by doing” aspect of retail outlet operations will cover the POS live training and other practical retail outlet handling training will be done in the classroom as well. 7.4. No franchisee partner will be allowed to operate at any retail outlet without the successful completion of the training and certificate issuance.

8. Franchise Security Deposits, Business Support Fees, and its Payments Fee Type Rural Urban Small Urban Large Business Support Fee 30,000/~ 30,000/~ 30,000/- Security Deposit 10,000/~ 50,000/~ 8.1. The security deposit is refundable (in case of no payment default by franchisee partner) after first 5-year term expiration or early termination of franchise agreement or at the time of resignation from franchise partner’s end. The security deposit is non-interest bearing. 8.2. Business Support Fee will be paid as One Time Deposition or in monthly EMIs. For monthly EMI plan, franchisee will be charged Rs.500/- per month after achieving monthly sales of Rs.1,50,000/- till the time amount of Rs.30,000/- is recovered completely.

8.2. Liability arising out of any new tax regime and its Payment: The franchisee partner has to comply and pay any new tax or cess imposed by the Central and State Govt. from time to time. 8.3. Sales Reporting: The franchisee partner has to invoice all sale orders against equivalent payment received from customers on real time basis in the POS system and/ or any other system(s) authorized by HAICL The franchisee partner will not sell any product without computer generated invoice. The franchisee pannerwfll no sell any item on price more than MRP or at any other price which isn’t fixed by HAICL. [N Purchasing: Stock procurement from HAICL will be done only and only against Electronic Fund Transfer received and conflomed by the commercial team at HAICL, 9, Mar Keting & Branding 0,1, HAICL otfers better margins to franchisee partner as compared to market standards. .2, Product mix offered to franchisee partner will be based on latest market trends. HAICL will refresh core products based on market dynamics, trends, seasonality and other various tangible and intangible factors. 9.3, HAICL will assist franchisee partner in advertising, marketing and promotion. The programs will be designed to Increase sales and further develop the reputation and brand equity of the proposed retail business. 9.4, From time to time, HAICL may create state level or local promotional p rogram(s) that, for a limited time, will Involve:

9.4.1. Promotions and POS Kits 9.4.1.1. Promotions may be extended across the entire range o f products including food, grocery, staples, and all other product lines.

9.4.1.2. Promotional POS kits may inciude leaflets, danglers, posters and shelf talkers.

y also create marketing programs for freque ncy and loyalty cards for customers, redemption of gift certificates, coupons, a nd vouchers, the duration of which will be determined by HAICL and individual store performanc e. If HAICL rolls out any such mandatory program, franchisee partner needs to participate fully in that program.

10. Operations 10.1. Operating in Accordance with HAICL standar ds. The franchisee partner agrees to operate the r etail outlet &premises in accordance with HAICL st andards, some of which are set forth in this section. Among other things, the franchisee partner agrees to:

10.1.1, Keep the retail outlet open and in con tinuous operation for hours HAICL prescribes and use the retail outlet and premises only as a HAICL business . HAICL will not be responsible in any way fo r any consequences in case of any undesirable event which may invol ve any type of damage/ loss. The franchisee wi ll take utmost care and ensure complete regulatory compl iance and social conduct of highest st andards.

10.1.2, Install and use only those equipments, furni shings, fixtures, and signages that HAICL approves, replace them as may be required, and source them from HAICL approved suppliers.

"1.3. Sell only those stock that are provided by HAICL.

1014, Place an initial order with HAICL w ithin 1 month of signing the franchise ag reement.

10.1.5. Take the ownership & responsibility of damage, theft & pilferage of product inventory once it is deliverog from HAICL to retail outlet. HAICL will not be held responsible for any such instances once the invem[,,.y s delivered via proper means and defined processes.

10.1.6. The franchisee partner is not authorised to mark et, advertise, merchandise, and/ or sell products P sourced from HAICL until and unless directed by H

AICL.

ace purchase orders with HAICL at such times and in such manner 4 10.1.6.1. The franchisee partner will pl fuse to process orders or to impose a reasonable late o HAICL prescribes from time to time. HAI delivery charge for purchase orders that are no nimum order value of stock orders that a franchisee partner can place is as per table below, A 10.1.6.2. The mi paid and franchisee has to deposit the fund in HAICL’s bank account for stock order placement will be pre| delivery. Franchisee partner can also place his order on daily basis if required by him.

Minimum Order Value (in Rs.) Small Urban Franchisee Rural Franchisee Large Urban Franchisee 10.1.6.3. The franchisee partner is not authorised to pick stock fr om mapped warehouse or distribution centre on his own. It will be delivered to his retail outlet as per sc heduled delivery beat.

10.1.6.4. Any order below Rs.10,000/- can be placed by a rural fr anchisee on paid basis. Franchisee partner will be charged @5% of total ordered value. But order below Rs.2,5 00/- will not be processed. The franchisee partner will pay delivery charge as per below formula:

’7 Delivery charge= (5 or revised) *#(100-Purchase value /100) J Below are some examples of delivery charges @5% charge:

Minimum Order | Franchisee Order | Difference Delivery charges paid | Delivery Charges paid by Value Value Amount by Franchisee Partner HAICL 10.1.6.5. In case a franchisee partner is not able to take a scheduled stock delivery and the delivery ha ppens the next day, the franchisee partner will be charged for re-attempted stock delivery @5% of total ordered value. V 10 (lonte o e siphoyens of pood charactor, IAalitaln o sufficlen, trained manpovier o render 7, e hsst it P,unn,wlml and conntoons setvice Lo wallkens Insccordance with HAICL st andards, Jo.t e anly manpower it his teracy and fluen cy in Hindi or local language sufficient to communicat e 101.9.( omply with all of HAICE reqquiraments relating to he alth, safety and sanitation, 104,10, Keep HAICE s confidentlal manuals upto-date and accessible in the retall outlets and make them auallable only 10 those of franchises employecs who need access o them in order to operate the franchised Il 10,2, Ohey All Lawe. The franchisee partner must apree 1o comply vith all las of the land including civil and ciminal lawey, ordinances, rales, regulations and orders of public authorities per taining to the occupancy, operation and malntenance of the retall outlet and its premises, 10.3. Right of Inspection. The franchisee partner agrecs that HAICL employees, affiliates and third-party odates have the right 1o enter the retall outlet and premises without notice during busin ess hours to determine compllance with HAICL standards and sig ned agreement, 10.4. Determination of Prices, The pricing of an avallable product in the retail outlet and its premises is determined only by HAICL under all circumstances wiritten or o therwise, The franchisee partner is bound to sell aproduct on the prices determined by HAICL, The franchisee partner will not sell any product without computer pencrated Involee, The franchisce partner will not sell any item on price more than IARP or any ather price which [t fixed by HAICL, Any such instance of non-conformance o n matter pertaining to pricing may lead to Lermination of the agreement and may not require any prior w arning.

105, Conditions of Employment. e franchisee partner s solely responsible for all employment decisions regarding his / her employees (17 ey, o fuding hiring, promoting, discharging, setting wages and terms of cemployment, 10.5.1. Eliminating and Preventing Child Labour: The franchisee par tner will not hire any employee below 18 years of age for any kind of part-time or full-time employment. HAICL prohibits hiring and employment of individuals below 18 years of age as per State and Central Govt. Palicy on child labour. 10.6. Empanelled Suppliers. HAICL has the right to approve or disapprove any supplier to franchisee partner’s retail outlet, From time to time, HAICL may enter into national or regional exclusive supply arrangements with one or more suppliers for certain approved products.

10.7. Discounting Policy. Franchisee partner is required to provide any discount, cashback and promotional offer approved by HAICL, Franchisee partner can't offer any discount, cashback or promotion material to customer Other than what is approved by HAICL.

10.8. Housekeeping. A franchisee partner must ensure the retall outlet Is cleaned frequently as walk.| s, customers, and others will visit the retail outlet and its premi ses frequently, 10.9. Opening & Closing Procedures of the Retall Outlet, Following polnt s hroadly covers the Hay 1o, lay operation handling activities at a retail outlet.

retail outlet 45 mins prior to retail oulet ey g Day Start Timings: The franchisee partner sh ould reach the ays. The retail outlet must open by 08:00 AM for walk -ins, 1) Teta) al i.e., latest by 07:15 AM on all working d: outlet will be open for business on all seven days of the week includin g Sundays, Break Timings: The franchisee part ner is advised to take a 30-minute break.

Day End Timings: The retail outlet may close for walk-ins by 07.00 pm for rural retall and 10 pm for urhan yey all g time outlet. All day closing procedures sho uld start only 1 hour prior to closin The franchisee partner may extend hours of retail outlet operations looking at busine informing HAICL at any such instances.

10.12.2. Health & Safety Precautionary Measures at Retail Outlets: It is mandatory for urban as well as rura| retail franchisee partner to have following hea lth & safety measures at the retail outlet:

10.12.2.1. First-aid kit box 10.12.2.2. Fire extinguisher: BIS (or ISI) marked fire extingui shers of either 4.5 kg or 6.5 kg and shouldn't be more than 1 metre in length.

fire alarms and security systems are optional safety systems whi ch are advised to 10.12.2.3. Smoke detectors, be installed at the outlet.

10.12.4. HAICL reserves the right to make direct product supplie s to institutions including co-operative societies, institutions in the area of operation of army, paramilitary forces, police department, state and central agernt avhisee partner.

the franchisee partner for which commission will not be paid to th i 10.12.5. Minimum manpower requirement at all 3 formats of the retail outlet is as listed below. The sald aries, manpower will be on the rolls of the franchisee partner and franchisee partn er is liable for their sal incentives, benefits, etc. HAICL is not liable for any such compensation. Retail Outlet Format Minimum Manpower Requirement Remarks Large Urban Franchise 3 The count is including the Small Urban Franchise 2 franchisee partner Rural Franchise 1 10126 Unioading of Stock at Retail Outlet: Ordered inventory will be delivered at the retall outlet as per the 428 defvery el g at retail outlet, the franchisee partner has to arrange for internet device menthly, quarterly, half-yearly or yearly data plan.

on or early termination of S-year franchise agreement period, no products having %2 will be accepted by HAICL. Eligible products will be passed on o transferred to nzrce should be in transportable conditions. HAICL decision will be final in this matter r zssessment by a team from delivery centre.

S shelf-life will not be returned to HAICL or its distribution centre/ warehouse 11, Repairs and Mzintenance 11.1. Repairs and Maintenance: The franchisee partner will continuously maintain the retail outlet and 31l fixtures, furnishings, signs and equipment, in the degree of cleanliness, orderliness, ir 2s prescribed by HAICL standards.

12. Support to Franchisee Partner 12.1. Minimum Investment on Stock: The product assortment will be in such a way that a franchisee partner mzy carry 7-8zys stock at any point of fast selling products. HAI CL will ensure availability of stock for his outlet 2nd 2ls0 by guick replenishmen stomer in-demand stock.

2 pzriner will be provided best quality products at competit ive rate 12.2. Best Quality Product Mix:

from the market.

12.3. Margin to Franchisee Partner: HAICL may guaran tee a monthly average of 10% margin to the franchise e partner as 3 percentage of the total monthly sales. To ma ke an earning of Rs.15,000/- per month the franchisee partner needs to do a sale of Rs.1,50,000/-ina calendar m onth. The monthly average 10% margin is on products ercluding all dairy products (of brands such as Vita, etc.). T he margin on dairy products will be as advised by respective brands and wiill passed on to franchisee partner as received. The 10% margin is indicative and will be dependent on the sale of product mix where the share of National Brands in the overall sales mix of the Franchisee is to be around 40%. In case the sales mix of National brands i s above 40% the overall margin for the Franchisee wiill be in the range of 8-10%. HAICL may also run promotional schemes and discounts to incre ase the sales and margins of the franchisee partner.

12.4. 1T Infrastructure Support: HAICL will provide assistance to the franchisee partner in the form of Setting . P IT infrastructure for his retail outlet. HAICL will invest Rs 1,00,000/- per outletin 5 years to provide T assistancg which includes:

« 1POS machine including maintenance for 5 years, * e IT Support Desk, etc.

*for more than 1 POS machine, franchisee will pay only Rs 30000/- per POS machine to HAICL. This cost includes AMC and software application for a period of 5 years.

HAICL will provide an integrated IT system to ensure inventory management, customer relationship management, accounting, and billing, etc. The following tasks of the outlet will be automated by the IT system: Business MIS & Reports Retail Workflow Automation j Integrated Retail CRM Customer Life Cycle Management Sales Reporting and Analytics Rewards and Loyalty Management Programs Pricing and Discounts management Billing & Payments management Returns Management Product Management Real-Time Inventory Management Inventory Demand Planning & Inventory Forecasting Integrated Accor The various benefits to a franchisee partner of IT support are: * Ease of ordering products as per business needs.

Inventory tracking and non-moving stock promotion.

Ease of physical stock audit by matching with system report. Comprehensive re-order module to finalize orders quickly.

Easy to use billing screen for faster checkouts.

Integration of other POS accessories such as barcode scanner, receipt printer, etc. ¢ Bill Printing.

Ability to see reports over the internet from remote locations. 125, E-commerce Support: HAICL willtie-up with home deivery companies for end buyer door-step delivery ur ie-up wi and farther reach of our products. Such a tie-up with home delivery companies will be at a later stage of HAICL etail business project. The timelines of roll-out will be communicated accordingly.

126. scheme Support: In order to increase franchisee Partner’s margin, various trade schemes, bulk purchase schemes, brand loyalty schemes, volume and value target-based schemes will be launched for the benefit of a partner. Any monetary support from brands for franchisee partner will be shared directly to the concerned. 12.7.1T Support to Franchisee Partner: HAICL will help the franchisee partner in setting up IT infrastructure for his retail outlet. The IT system will include the following hardware and software: o 1POS machine including maintenance for 5 years®, e IT Support Desk, etc.

*for more than 1 POS machine, franchisee will pay only Rs 30000/- per POS machine to HAICL. This cost includes AMC and software application for a period of 5 years.

12.8. Logistics Support to Franchisee Partner: A professional and experienced third party logistics service provider will manage the entire supply chain on behalf of HAICL. Such party will be deployed for product delivery to retail outlets on agreed timelines. This will benefit the franchisee partner in the form of: ment to meet 100% customer demand and zero order cancellations. o Fast Delivery: Efficient product repleni « Value Addition to Business: Reducing bandwidth in operational activities to utilize saved time in other pro fit- making business activities.

® Cost Saving: Cost saving in terms of manpower cost, fuel cost and maintenance cost of vehicles and warehouses, * Delivery Time: The ordered stock will be delivered within 24 hour s of order receiving by HAICL. However, during initial months after launch of store operations the stock delivery may be within 48-72 hours till the time Operational efficiencies are achieved.

* Minimum Capital Blocking: Daily ordering and quick delivery will allow franchisee to inv est least in inventory.

empanelled banks and financial 129, KaicL Support for Loan Requirement: HAICL will provide a list of Institutions for loan disbursal to the shortlisted applicants. The col lateral free loan may be extended under Pradhan Mantri MUDRA Yojana (PMMY). HAICL will forfe it the security deposit of franchisee partner in case of loan instalment(s) default. All banking transactions with HAICL will be done from the same bank account from which the MUDRA loan is extended to the franchisee partner. A quarterly business statement of loan ‘aking franchisee will be provided to loan giving bank.

12.10. Store Design & Porta Cabin Support: HAICL will provide infrastruc ture assistance to give a unique and good-looking appearance to retail outlet.

12.10.1. Interior infrastructure assistance for built shop: Franchisee needs to dointerior as per HAICL standarg;_ HAICL will empanel contractors for interiors i.e., racks, branding and sign board, o nly. In a standard 200 sq. ft, outlet, HAICL empanelled vendor will provide 12 wall racks, 1 gandola, 1 lit signbo ard, and 1 cash counter, The cost of above-mentioned items will be between Rs. 75,000/~ to Rs.1,00,000/- inclusiv e of all taxes. The site recce and transportation cost of material to fra nchisee store will be extra and as per actu zls to be paid by franchisee, The Franchisee and the vendor may mutually decide on the transportation cos t. Once the Franchisee approaches the empanelled vendor for the works, the vendor will provide an estimate of the cost of fitouts based on survey of the property of the franchisee. The Franchisee will then make Demand Draft (D D) in the favour of the fit-out vendor of the amount mutually agreed and will submit the same to HAICL. On successful comp letion of the waork, the franchisee will inform HAICL in writing and HAICL will rel ease the DD to the vendor within seven days from the receipt of work completion report by the Franchisee. In case of any ambiguity, MD HAICL or his representative will be final authority of negotiation. The franchisee must ensure com plete civil work before interior fit-out work is executed. Civil work will include vitrified tiles fl ooring, RCC roofing, painted walls, and shutter at the entrance. Entrance of the shop should be wide and op en.

However, if there is increase or decrease by defined percentage in major raw material costs i.e., CRCA/ iron related material etc., HAICL will negotiate and enhance/reduce the quoted p rice.

12.10.2. Porta cabin assistance for vacant space: The Franchisee who 'zcant land/ space and are willing to get Pre-fabricated shops installed, HAICL will provide 200 sq. feet pre-fets ted shop at an approximate cost of Rs. 4-5 lacs including all taxes. These outlets will be ready to operate zid will be installed within 30 days of order placement by the Franchisee. The site recce and transportation cost (on actuals) will be paid by Franchisee.

The Franchisee and the vendor may mutually decide on the transportation cost. The standard life of this outlet may be 7 years, however Franchisee has to maintain this outlet properly and has to get repair done for damaged parts at his/her own cost. Once the Franchisee and vendor agree on installation of pre-fabricated shop andon the transportation cost. The Franchisee will then make Demand Draft (DD) in the favour of the Vendor and wil submit the same to HAICL. On successful installation of the work, the Franchisee will inform HAICL in writing and HAICL will release the DD to the vendor within seven days from the receipt of work completion report by the Franchisee. In case of any ambiguity, MD HAICL or his representative will be final authority of negotiation- “...:II pusin Tralning Support to the Franchlsee Partner: The franchisee partner will be trained z04 cenfied on H250L 4505, sales techniques, products, standard GRerating prossdares, 200 tey delerztle s rules, pro ce io mm.g..fi.lly run the retall outlet on day-to-day basis, required arrange to provide any third-party merchandiee iterm such a< fisi-cnalers, crorsize coniog JAICL may 212! ) ! a franchisee partner for displaying relevant products, Security degast for such merck unlts e le, to asvish cooler m for quch ’n(.ldl;\fl("'.t‘lhn 1« may vary from time to time, 13 Transfer of Rights and Obligations « rights by HAICL: HACIL has exclusive rights to transfer th 13, Transfer of franchis sec partner, HAICL may withdra w right of operations from a franch isee pariner f the franch! Js unable to pro perly operate and other obliga tions to HAICL and to thir d parties.

maintain, upgrade and promote the retail outlet zn financlal 13.2, Transfe not withstanding any agreemen t to the contrary, the deceased’ s legal heir must prop transfer the interest of the deceased to him. The legal heir shoul d meet and fuffil 2l by HAICL in this Franchisee Policy Document within one month, failin g which the ri may be terminated by HAICL. Any such transfer must occur within one month from su s subject to HAICL prior written consent, in accordance with this section. Basis the rules, regu location.

13.3. Transfer of Franchise Rights on Request of an Existing Rural Franchisee Partner: In rurz! case of employment or any other reason which makes the existing franchisee not elig id agreement except age, the franchisee will apply to transfer the right of ope rations to his/ner member. Any request to transfer the right of operations by a franchisee partner has to rea c writing three months prior to the intended date of disassociation. MD HAICL is the final d authority in matters pertaining to transfer of right of operations. 134, Under such cases, the franchisee partner needs to clear all his pe nding and future estimats confirm clearance in writing to HAICL.

135.The franchisee partner has to sell out all available inventories at his outlet before the date o f disass:

185. Any inventory item which wil expire within 30 days afte r the given date of disassociation will not be lrEHSfE"ed to HAICL or its Distribution Centre/ Warehouse . Credit note to the franchisee partner will be issued gainst feturned inventory, 13.7. Any damaged inventory will not be returned to HAICL or its Distributi on Centre/ Warehouse.

14. IPR, Proprietary Trademarks, Logos, Brand name and its Confidentiality 14.1. The franchisee partner agrees to use only the proprietary trademarks, logos, brand names and |p relateg contents that HAICL designates and approves. The franchisee partner must use and display such Proprietary trademarks only in connection with the operation of the retail outlet and premises and in compliance with HAIg standards.

14.2. Post termination of the agreement, the franchisee partner can’t use the proprietary trademarks or the names “HAICL” and all brand and domain properties owned by HAICL and its related entities, etc, 15, Maintenance and Submission of Books, Records, and Reports 15.1. The franchisee partner is required to keep business records in the manner and for the time required by law, in accordance with generally accepted accounting principles and as prescribed by HAICL.

16. Insurance The franchisee partner is advised to insure the retail outlet including inventory at his own cost. Both the franchisee partner and HAICL waive any and all rights of recovery against each other and its respective officers, employees, agents, and representatives for damage to the waiving party or for loss of its property or the property of others under its control, to the extent that the loss or damage is covered by insurance. to terminate his agreement forthwith 17. Termination of Franchise Agreement: HAICL shall be at upon or at any time if the franchisee partner:

(1) be adjudicated as insolvent;

(2) convicted of any criminal offence;

(3) if any license required as per this agreement is cancelled or revoked or suspended or modified by any concerned authority or is not renewed before the date of expiry by such authority;

(4) if any information given by the franchisee partner in his application for appointment as a franchisee partner or any document supplied therewith or filed in support thereof shall be found to be untrue or incorrect;

(5) if the franchisee partner concealed any information which if disclosed would be in the opinion of HAICL have disentitled him to be appointed as a franchisee partner according to its decision;

(6) if the franchisee partner contaminate/ adulterate or tamper with the quality of any products supplied bY HAICL and;

o o he franchisee partner himself or through its employees/ servants/ agents commit o suffer to be ommified anyact which in the opinion of the competent authority of HAICL, whose decision in that behalf shall [¢ " i 1 is prejudlced to the interest or good name of HAICL or its products, the competent authority shall not pe fin? » give reason for such decision.

be pound 10 74 mdemnificaiion: The franchisee partner shall fully indemnify, hold harmless and defend HAICL and its gectars, officers, employees, agents, stockholders, and affiliates from and against all claims, demands, actions, suitss damages, liabilities, losses, settlements, judgments, costs, and expenses (including but not limited to ble attorney’s fees and costs), whether or not involving a third-party claim, which arise out of or relate reasond sion of the franchisee partner. toany actor omis:

18, product Offerings HAICL aims at marketing and selling wide range of daily need consumer goods with superior quality, value, and transparem p ricing.

The illustrative broad categories of products on offer are listed below. o, product Category Category ems Dry fruit Almonds, Raisins, Cashew Wheat, Rice & Wheat flour, Dubar Rice, Special Pusa Basmati Rice Cereals - ) Superfine Parmal Rice, Sabudana, Poha, Murmura, Bhel Mixture Spices Whole Jeera Whole, Saunf, Menthee, Elaichi, Ajwain, Mirch Food grains, Oils and Laung, Chania, Black pepper, Imli whole, Kasoori Methi L | spices Spices Powder Dhania, Hing, Mirch, Jeera, Haldi, Mixed Powder Chana Dal, Chana Kabuli, Chana Red, Urad Chilka, Urad Dal, Pulses Mascor whole, Mixed Dal Moong Chilka, Moong Dal, Moong whole, Rajma whole, Arhar Dal, Soya Chunks, Badi Flour Mi Besan, Maida, Sooji, Dalia Edible Oii Mustard Oil, Soyabean Oil, Cow Ghee Salt & Sugar Sugar, Jaggery and Salt Snacks and processed Packages Foods Jams, Honey, Sauces, Pickle, Ready to Eat, etc. 2 foods i i Snacks & Chips Different types namkeen, Extruded snacks (Chips etc.) Noodles & Pasta Noodles, Macaroni, Pasta, Ready to Cook

3. Bakery, Cakes and Chocolates Chocolates, Candies Dairy . T .

Biscuits Glucose, Cookies, Grain Biscuits, Khari, Rusk i it based juices, Packaged water, Packaged 4 Beverages Beverages Carbonated drinks, Fruit based jui ackage g tea, Coffee powder 5 Homecare Puja items Agarbatti, Dhoopbatti, Match box Laundry Detergent bars, Powder, Liquids.

Floor Cleaners Floor, Tailet cleaners Utensil cleaners Utensil cleaner, bars, Liquids, Scrubbers (Plain and Stainless) o = Others Aluminium foil, Broom ‘ersonal care Hair Care Hair oils, Shampoos | Men’s Care Shaving brush, Shaving Cream, Razors and Blades | | Body Care Bathing Soap, Handwash, Face Wash, Body wash | , Oral Care Toothbrush, Toothpaste | | OTC/ Pharma Dettol, Medicated Cream 18.1. Product Assortment: Below is the illustrative product assortment detail for urban and rural franchisees, Product Supplier Percentage of Total Product Sourcing Haryana and neighbouring state MSMEs 20-30% - International, National and Regional FMCG Brands 40-60% 18.1.1. The illustrated product assortment above is based on the current market trends and its analys is, The assortment may be revised basis the then current market trends and its analysis. Also, MD HAICL is the final deciding authority in the product assortment at retail outlets. 18.2. Food items falling in non-vegetarian category are not part of the product assor tment.

19. Customer Support Cell: Feedback, Grievances Handling 19.1. The complaint of a consumer will be resolved by franchisee partner and/ or his staff at the retail outlet. 19.2. If the complaint is not resolved or not resolved to the satisfaction consumer at the retail outlet, he can lodge another complaint to “Customer Support Cell” through i+« the consumer care e-mail id: harhithretail@gmail.com and/or call at 9517-9517-11.

19.3. Customer complaint redressal address: Following is the contact information to the “Customer Support Cell”: Haryana Agro Industries Corporation Limited, Bays No. 15-20, Sector-4, Panchkula — 134112, Haryana, INDIA. Email: harhithretail@gmail.com and/or call at 9517-9517-11.

20. Miscellaneous 20.1. Notices. All notices shall be sent by prepaid private courier or certified mail to the address set forth in this document. All notices to HAICL shall be sent to “Attention: Legal Department.” Address of communication isas shared below:

HARYANA AGRO INDUSTRIES CORPORATION LIMITED

Bays No. 15-20, Sector-4, Panchkula — 134112, Haryana, INDIA. 20.2. i i HAICL reserves the right to amend, change, modify, add or delete any term and condition in this document on i " i . the basis of the business conditions and environment prevalent. Any prior notice of such changes is not rgquired Any previous ol diately on HAICL ma king any change.

ntradictory term and condition(s) will be automatically and effectively over-ridden imme! wa‘m,es‘: The franchisee partner’s security deposit is liable to be forfeited in certain cases like non- pmission of GST, other liabilities, etc s o franchisee partner’s security deposit is liable to be forfeited in case of non-payment of dues such as

1. Th electricitys water, other Govt. bodies’ levies, surcharges, utility bills, etc.

2. In third instance of any unpaid dues by the franchisee p artner will be issued a warning letter and is liable to be terminated.

22. 01 anization Owned Organization Operated Outlet Allotment Polic HAICL plans to oper HarHith outlets at Haryana Roadways Depot s, Haryana Police Lines Premises, Government employees Residential Complexes, Govt. land or premises etc. The outl et will be either operated by the HAICL or will be allotted as per Franchise Poli cy 2021.

HAICL will provide the following services o n such outlets:

(1) Fast moving product mix for sale purpose

(2) IT infrastructure (includes POS machine, bill printer, product scanner, other hardware and their compatibl e software),

(3) Logistics support by providing delivery of p roduct at the outlet, (3.1) The ordered stock will be delivered to the outlet doorstep swiftly.

(4) Trained person for operating the outlet

(6) Retail Outlet In-Store Infrastructure Support : HAICL will provide infrastructure assistance t o give a unique and good-looking appearance to retail outlet.

(6.1) For already built shop: HAICL will do i nteriors on allotted site by the concerned or ganisation. Since, best product will be provided at best price to employee s, HAICL will be exempted from any rent or a nom inal rent will be charged.

(6.2) For vacant space: In case constructed room(s) is not available inside the department building, HAICL will t a cost of Rs.4-5 lacs including all ta xes. The recee and trans| ranchisee and vendor. In case of any ambiguity, MD portation cost will be on actuals and will be mutually agreed between f HAICL or his representative will be final authority of negotiation. This shop will be ready to operate. Th e prefabricated shop will be installed at department approved site must meet HAICL Suidelines, , ® e located, should have viable approach to customers and in a high footfall area. 22.1. Haryana Gowt. Departments Existing Retail Outlets Existing retail outlets of organizations like Hafed, Vita, Nafed, Markfed, Har-Khadi, etc. will be eligible Ty - 5 », . g model. HAICL will provide Har-Hith products placement complimenting the outlet’s existing Product mix The Haryana Govt. department’s existing retail outlets may use HAICL's existing retail business infrasg,.uu,u in following ways:

1. The best quality product mix of food & grocery, personal care and home care can be procureq 3 Markgy competitive prices, marketed and sold at the outlets complimenting the existing product portfolio, 1.1. Minimum Ordering Value: Minimum ordering value for a single 5.10,000/- perinstance, 1.1.1. Minimum ordering value for each outlet in cluster of 4-5 outlets is Rs.5,000/- per instance, 1.2. All stock order placement will be prepaid and outlet has to deposit the fund in HAICL's bank account for delivery. Outlet can also place his order on daily basis if required by him.

2. IT infrastructure of HAICL can be used to fully automated the store operations for ease of operations 2nd profitability, etc.

The IT infrastructure support to the retail outlet will include:

1) POS machine, bill printer, product scanner, other hardware 1. Tl compatible software

2) ERP Software

3) CRM Software

4) Store Operator Mobile App

5) Retail Business Website

6) Customer Mobile App

7) E-commerce Portal

8) IT Support Desk, etc.

The IT system will benefit the outlet sales and operations in following ways: * Ease of ordering products as per business needs.

* Inventory tracking and non-moving stock promotion.

Lz .

, gase of physical stock audit by matching with system rep ort.

. Comp,ghensive re-order module to fina lize orders quickly.

, gasy o Use pilling screen for faster c heckouts.

, Integration of other POS accessories such as barcode scanner, receipt printer, et ’ , etc. , gill Printing:

+ Ability to se€ reports over the internet from remote locations. 2.1, 1T Support Fee of Rs. 30,000/- will be charged from the department/ or its appoint ed person as One Time peposition oF in monthly EMIs. For monthly EMI plan, appointed person will be charged Rs.500/- per month after achieving monthly sales of Rs.1,50,000/- till the time amount of Rs.30,000/- is recovered completely.

3, The logistics infrastructure support and its benefits to the retail outl et are as below:

+ Doorstep Delivery: A highly professional and experienced logis tics service will be managed for the outlet doorstep delivery of ordered stock.

« Fast Delivery: Logistics will be ensured for quick & efficient product replenishment to m eet 100% customer demand and zero order canc ellations.

« Value Addition to Business: H AICL will deliver the products at doorstep of outlet which will sa ve his procurement and delivery time whi ch can be utilized to add value to t he business.

1 terms of manpower cost, fuel cost and maintenance co st of vehicle and « Cost Saving: Cost savin warehousing which is incurr = t y a retailer in normal circumstances.

ry will allow retailer to carry o ptimal inventory at outlet.

« Least investment: Daily orde ring and quick delivel 3.1, Charges of the Logistics Servic e Provided 3.1.1. HAICL range of products will be delivered at no additi onal cost to the outlet.

3.1.2, Any organization wil ing to use HAICL Jogistics s ervices for their range of p roducts, 4% of the total val ue of shipment will be charged f rom the organization. The supplier vendor of the org anization has to ship the s tock to HAICL managed warehouse for d elivery of the stock to their outl ets.

10% margin to the department or ly average 10% margin is on oducts will be as arantee month ly average of he monthl etc.). The margin on dairy pr ner as received . HAICL may als o run 3.2, Benefits to the department: HAICL may gU its appointed person operating the outlet (as defined | Products excluding all dairy products (of brands such as Vita, advised by respective brands and w ill passed on t0 franchisee part chisee and custome rs to increase the sales and mar gins of Promotional schemes and discounts for both the fran the franchisee partner.

22.2. COFO Outlets at Government Allotted Sites HAICL proposes to allot prefabricated shops (approx. 150-200 sg. ft.) on Govt. allotted land, sites such as Within the vicinity of Haryana Shahari Vikas Pradhikaran (HSVP) developed residential colonies or any othe, Government site earmarked for commercial activities in line with booths installed by HDDCFL (VITA), Gram, Panchayat land/ sites/ rooms/ spaces, etc. to the eligible candidates. The proposed key features of the COFO outlets on Govt. allotted sites are as below: 22.2.1, HAICL will provide a prefabricated shop with complete interior fit-out & design and the franchisee partner will run the outlet on behalf of HAICL. The investment in prefabricated shop will be borne by HAICL. 22.2.2. Minimum eligibility criteria for an applicant will remain same as per clause 4.1 except that a domicile of a particular district may apply for any booth in that district in case of a HSVP allotted site. 22.2.3. An applicant shall be finalized by personal interview by authorized committee constituted by competent authority at HAICL in case of a HSVP allotted site.

22.2.4. The successful applicant has to submit following amounts at the time of allotment. Fee Type Prefabricated Booths at HSVP allotted sites Business Support Fee 30,000/- (may be paid in EMIs) * Security Deposit 50,000/- (one time and refundable) ** Application Fee 1,000/- (per a1+ /ication and non-refundable) *** *T&C apply.

22.2.5. The permission documents required to run a retail outlet wiil remain as per clause 5.1. 22.2.6. If at any stage, the allottee leaves, or vacates the cabin without depositing the rent of HSVP, Urban Local Bodies, market committee, or any Other Govt. agency, etc., the pending rent will be recovered from his security deposit.

22.2.7. An affidavit shall be given by the allottee that s/he will not sub-let, transfer, sell, sub-lease, mortgage or dispose of in any other manner, a part, or whole of the allotted shop to anyone else. In case it is found that booth has been sublet, sold transferred, sublease, or mortgaged to any party, the allotment will be cancelled immediately.

22.2.8. In the case of death of shop allottee, the shop may be transferred to his/her nominee on submission of an application along with transfer fee of Rs. 2500/- and supportive documents. Otherwise, the shop shall be surrendered to the HAICL and HAICL will take over such cabin. 22.2.9. HAICL proposes to launch and operate COCO model stores as well at the HSPV allotted sites. 22.2.10. HAICL also proposes to launch and operate outlets at Panchayat approved land, sites, vacant rooms in rural areas. The terms and conditions for such stores will remain same as per this franchisee policy’s clause nos- 23 Har-hith FOFO Outlets at IOCL Petrol Pumps: The two types of I0CL petrol pumps where HAIC L intends t0 Jaunch “Har-hith” out lets are as below:

cofo 231 HAICL owned Petrol Pumps: These outlets will be run by HAICL under 23.2.10Ct Dealer Owned Petrol Pumps: These outlets will be run by the I0CL petrol pump deale r%«ith terms and conditions s below:

22321 HAICL will provi de in-shop branding suppo rt in case RCC structur e is made available by the dea ler.

7322 HAICL will prov ide prefabricated shop support in case the dealer provides vacan t space on the petrol pump. Jand or vicin ity land.

22.3.2.3. The petrol pump dealer is respons ible for conforming to 10CL and other Govt . statutory compliances required for the Har-hith outlet. In case t he dealer is unable to arrange any statut ory compliance documents, the store operations will be on standby and timeframe will be shared for arran ging for the compliance.

22.3.2.4. The outlet should be operatio nal for atleast 9 hours. The petrol pum p dealer may choose to operate the outlet beyond minimum required operating hours or operate as per |0CL petrol pump operation hours.

22.3.2.5. A petrol pum: <ealer js no t eligible for MUDRA loan to start hi s Har-hith outlet business.

as in clause 4 of this franchisee poli cy) will not be applicable for these outlets.

ST 22.3.2.6. The selection criteria s ovdemts ““}TL‘ yequived Yhe afflicond €