Manner in which complaint shall be made
Commencement. 24th July, 2020.-- S. 2 clauses (4), (13), (14), (16), (40), s. 10 to 27 (both inclusive), sub-clause (iv) of clause (a) of sub-section (1) of section 58, s. 88, 89, 92 and 93, 94, 96, 97 and 99, clause (f) to (m) of sub-section 2 and clauses (zg), (zh) and (zi) of sub-section 2 of s. 101, 104, vide notification No. S.O. 2421(E), dated 23rd July 2020, see Gazette of India, Extraordinary, Part II, sec. 3(ii).
Section 35 of the Consumer Protection Act, 2019 deals with manner in which complaint shall be made. A complaint, in relation to any goods sold or delivered or agreed to be sold or delivered or any service provided or agreed to be provided, may be filed with a District Commission by-- (a) the consumer,-- (i) to whom such goods are sold or delivered or agreed to be sold or delivered or such service The Act was enacted on 09 Aug 2019.
(1) A complaint, in relation to any goods sold or delivered or agreed to be sold or delivered or any service provided or agreed to be provided, may be filed with a District Commission by--
(a) the consumer,--
(i) to whom such goods are sold or delivered or agreed to be sold or delivered or such service is provided or agreed to be provided; or
(ii) who alleges unfair trade practice in respect of such goods or service;
(b) any recognised consumer association, whether the consumer to whom such goods are sold or delivered or agreed to be sold or delivered or such service is provided or agreed to be provided, or who alleges unfair trade practice in respect of such goods or service, is a member of such association or not;
(c) one or more consumers, where there are numerous consumers having the same interest, with the permission of the District Commission, on behalf of, or for the benefit of, all consumers so interested; or
(d) the Central Government, the Central Authority or the State Government, as the case may be:
Provided that the complaint under this sub-section may be filed electronically in such manner as may be prescribed.
Explanation.--For the purposes of this sub-section, "recognised consumer association" means any voluntary consumer association registered under any law for the time being in force.
(2) Every complaint filed under sub-section (1) shall be accompanied with such fee and payable in such manner, including electronic form, as may be prescribed.
Section 35, The Consumer Protection Act, 2019 (Act 35 of 2019).
Cross-references
Extracted from the operative text of the enactments themselves. Every destination below exists in our corpus.
Related judgements & precedents
These are some judgments that construed this section, and hold precedence value. They hold authority on how to read, interpret and use this section.
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Brigade Enterprises Ltd. v. Anil Kumar Virmani
Court's Decision & Legal Precedent
Judgement of Main Case order-6.pdf 2021-12-17 (same-day ROP is order-5.pdf — use order-6). Isolate: Consumer Protection Act 2019 s.35(1)(c) representative/class complaint requires sameness of interest, not mere sameness of cause of action; 91 buyers of 51 of 1134 flats cannot represent all buyers; the complaint remains maintainable as a joint complaint under s.35(1)(a). Leading SC (V. Ramasubramanian + Hemant Gupta). Distinctive (Brigade Lakefront). Fills empty Consumer 35. Map 35 only.
On this section: CPA 2019 s.35(1)(c) representative complaints need sameness of interest, not mere sameness of cause of action; 91 of 1134 buyers cannot represent the whole project, but a joint s.35(1)(a) complaint is maintainable (Brigade Lakefront).
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Gurjashan Singh Pannu vs Sahara Credit Cooperative Society Limited
Court's Decision & Legal Precedent
The remedy under the Consumer Protection Act is an additional remedy and is not barred by the existence of a relationship between a Cooperative Society and its members, especially regarding the refund of investment deposits.
On this section: Establishment of Consumer Commission jurisdiction as an additional remedy.
The holding above is the ratio decidendi as extracted from the judgment by eCourts India, reproduced unaltered — it is a rendering of the court's reasoning, not a substitute for its words. Read the order itself before relying on it.
Judgments citing this section
These may be obiter dicta or a precedent, for you to study. These are the judgments where this section is quoted.
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… The postmortem examination also confirmed that the death is by hanging. 10. Respondents 1 to 4 filed a consumer complaint before the District Consumer Disputes Redressal Commission as CC No.130/2022, invoking Sections 34 and 35 of the Consumer Protection Act. The 6th respondent-District Commission passed Ext.P3 order dated 11.04.2022 staying the recovery proceedings initiated by the Bank. When the petitioner made a further demand, respondents 1 : 6 : to 4 filed Ext.P4 IA No.314/2022 seeking to prosecute the first opposite party. The …
Questions about Section 35
What have the courts held on Section 35 of the Consumer Protection Act?
Brigade Enterprises Ltd. v. Anil Kumar Virmani (17 Dec 2021) is the leading judgment on this section among those set out below: CPA 2019 s.35(1)(c) representative complaints need sameness of interest, not mere sameness of cause of action; 91 of 1134 buyers cannot represent the whole project, but a joint s.35(1)(a) complaint is maintainable (Brigade Lakefront). Another 1 judgment on this section is set out below, 1 of them from the Supreme Court. They run from 2021 to 2023.
How do I find court cases under Section 35 of the Consumer Protection Act?
In judgments and charge sheets this section is written several ways, and each form finds a different set of orders. These search the full text of every order eCourtsIndia holds, best matches first: Consumer Protection Act 35, section 35 Consumer Protection Act, section 35 of the Consumer Protection Act. People searching for it also type consumer protection act 35 of 2019 and consumer protection act 35 1. Each opens the full list of orders on eCourtsIndia, where it can be narrowed by court, year and outcome. 2 reported judgments on this section are set out on this page, beginning with Brigade Enterprises Ltd. v. Anil Kumar Virmani (17 Dec 2021).
What should I read with Section 35 of the Consumer Protection Act, and has it changed?
4 other provisions in this corpus refer back to it.
When was Section 35 of the Consumer Protection Act enacted?
Section 35 of the Consumer Protection Act, commonly called consumer complaint, and cited as Consumer Protection Act 35, was enacted on 09 Aug 2019 as Act 35 of 2019. It is in force as at the date shown on this page.
Other sections of this Act
- 2. Definitions3979 words
- 38. Procedure on admission of complaint1381 words
- 101. Power of Central Government to make rules916 words
- 39. Findings of District Commission553 words
- 102. Power of State Government to make rules517 words
- 47. Jurisdiction of State Commission493 words
Source and method. Compiled from the enactments of Parliament and of the State legislatures as published on India Code, and republished together with commentary and other original matter under section 52(1)(q)(ii) of the Copyright Act, 1957. Structured, cross-referenced and maintained by eCourtsIndia. Text as in force on 14 Oct 2026. This page is not a substitute for legal advice.