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Act35
Enacted 2019

The Consumer Protection Act, 2019

In force 107 sections Consumer Affairs, Food and Public Distribution

An Act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers' disputes and for matters connected therewith or incidental thereto

Act 35 of 2019 Enacted 09 Aug 2019 Department Department of Consumer Affairs

Administered by. Ministry of Consumer Affairs, Food and Public Distribution, Department of Consumer Affairs · Other Acts of 2019

Commencement. 24th July, 2020.-- S. 2 clauses (4), (13), (14), (16), (40), s. 10 to 27 (both inclusive), sub-clause (iv) of clause (a) of sub-section (1) of section 58, s. 88, 89, 92 and 93, 94, 96, 97 and 99, clause (f) to (m) of sub-section 2 and clauses (zg), (zh) and (zi) of sub-section 2 of s. 101, 104, vide notification No. S.O. 2421(E), dated 23rd July 2020, see Gazette of India, Extraordinary, Part II, sec. 3(ii).

Preamble

THE CONSUMER PROTECTION ACT, 2019

ACT NO. 35 OF 2019

[9th August, 2019.] An Act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers' disputes and for matters connected therewith or incidentalthereto.

BE it enacted by Parliament in the Seventieth Year of the Republic of India as follows:---

What this Act covers

The Consumer Protection Act, 2019

Structure Highlights

• Chapters: At least IV (Consumer Disputes Redressal Commission) and mentions of other chapters (I - Preliminary, II - Consumer Protection Councils, III - Central Consumer Protection Authority)

• Sections: Snippets provided up to Section 93 (with gaps) and a separate snippet starting from Section 17

Key Aspects Summarized by Category

1. Consumer Protection Councils

• Central Consumer Protection Council: Established by the Central Government.

• State Consumer Protection Councils: Established by State Governments.

• District Consumer Protection Council: Established by State Governments for each district.

2. Central Consumer Protection Authority

• Establishment: Under Section 10, with a Chief Commissioner and Commissioners.

• Powers & Functions: Protect consumer rights, prevent unfair trade practices, regulate false/misleading advertisements, and more.

3. Consumer Disputes Redressal Commission

• District Forum: Handles complaints up to ₹20 lakhs with a President and two members.

• Composition & Procedure: Detailed eligibility and procedural guidelines.

4. Offences and Penalties

• Penalties: For non-compliance, false advertisements, and adulterated/spurious goods, with varying imprisonment and fines.

5. Complaint Mechanism

• Filing Complaints: Electronically or in writing with the District Collector, Commissioner, or Central Authority.

Gaps in Summary

• Full Structure: Missing due to snippet context.

• Detailed Provisions: Many sections not included.

• Transition & Miscellaneous: Not covered.

Sections

Type to filter. 107 sections.

  1. 1Short title, extent, commencement and application
  2. 2Definitions
  3. 3Central Consumer Protection Council
  4. 4Procedure for meetings of Central Council
  5. 5Objects of Central Council
  6. 6State Consumer Protection Councils
  7. 7Objects of State Council
  8. 8District Consumer Protection Council
  9. 9Objects of District Council
  10. 10Establishment of Central Consumer Protection Authority
  11. 11Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
  12. 12Vacancy, etc., not to invalidate proceedings of Central Authority
  13. 13Appointment of officers, experts, professionals and other employees of Central Authority
  14. 14Procedure of Central Authority
  15. 15Investigation Wing
  16. 16Power of District Collector
  17. 17Complaints to authorities
  18. 18Powers and functions of Central Authority
  19. 19Power of Central Authority to refer matter for investigation or to other Regulator
  20. 20Power of Central Authority to recall goods, etc
  21. 21Power of Central Authority to issue directions and penalties against false or misleading advertisements
  22. 22Search and seizure
  23. 23Designation of any statutory authority or body to function as Central Authority
  24. 24Appeal
  25. 25Grants by Central Government
  26. 26Accounts and audit
  27. 27Furnishing of annual reports, etc
  28. 28Establishment of District Consumer Disputes Redressal Commission
  29. 29Qualifications, etc., of President and members of District Commission
  30. 30Salaries, allowances and other terms and conditions of service of President and members of District Commission
  31. 31Transitional provision
  32. 32Vacancy in office of member of District Commission
  33. 33Officers and other employees of District Commission
  34. 34Jurisdiction of District Commission
  35. 35Manner in which complaint shall be made
  36. 36Proceedings before District Commission
  37. 37Reference to mediation
  38. 38Procedure on admission of complaint
  39. 39Findings of District Commission
  40. 40Review by District Commission in certain cases
  41. 41Appeal against order of District Commission
  42. 42Establishment of State Consumer Disputes Redressal Commission
  43. 43Qualifications, etc., of President and members of State Commission
  44. 44Salaries, allowances and other terms and conditions of service of President and members of State Commission
  45. 45Transitional provision
  46. 46Officers and employees of State Commission
  47. 47Jurisdiction of State Commission
  48. 48Transfer of cases
  49. 49Procedure applicable to State Commission
  50. 50Review by State Commission in certain cases
  51. 51Appeal to National Commission
  52. 52Hearing of appeal
  53. 53Establishment of National Consumer Disputes Redressal Commission
  54. 54Composition of National Commission
  55. 55Qualifications, etc., of President and members of National Commission
  56. 56Transitional provision
  57. 57Other officers and employees of National Commission
  58. 58Jurisdiction of National Commission
  59. 59Procedure applicable to National Commission
  60. 60Review by National Commission in certain cases
  61. 61Power to set aside ex parte orders
  62. 62Transfer of cases
  63. 63Vacancy in office of President of National Commission
  64. 64Vacancies or defects in appointment not to invalidate orders
  65. 65Service of notice, etc
  66. 66Experts to assist National Commission or State Commission
  67. 67Appeal against order of National Commission
  68. 68Finality of orders
  69. 69Limitation period
  70. 70Administrative control
  71. 71Enforcement of orders of District Commission, State Commission and National Commission
  72. 72Penalty for non-compliance of order
  73. 73Appeal against order passed under section 72
  74. 74Establishment of consumer mediation cell
  75. 75Empanelment of mediators
  76. 76Nomination of mediators from panel
  77. 77Duty of mediator to disclose certain facts
  78. 78Replacement of mediator in certain cases
  79. 79Procedure for mediation
  80. 80Settlement through mediation
  81. 81Recording settlement and passing of order
  82. 82Application of Chapter
  83. 83Product liability action 84. Liability of product manufacturer
  84. 84Liability of product manufacturer
  85. 85Liability of product service provider
  86. 86Liability of product sellers
  87. 87Exceptions to product liability action
  88. 88Penalty for non-compliance of direction of Central Authority
  89. 89Punishment for false or misleading advertisement
  90. 90Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant
  91. 91Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods
  92. 92Cognizance of offence by court
  93. 93Vexatious search
  94. 94Measures to prevent unfair trade practices in e-commerce, direct selling, etc
  95. 95Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants
  96. 96Compounding of offences
  97. 97Manner of crediting penalty
  98. 98Protection of action taken in good faith
  99. 99Power to give directions by Central Government
  100. 100Act not in derogation of any other
  101. 101Power of Central Government to make rules
  102. 102Power of State Government to make rules
  103. 103Power of National Commission to make regulations
  104. 104Power of Central Authority to make regulations
  105. 105Rules and regulations to be laid before each House of Parliament
  106. 106Power to Remove Difficulties
  107. 107Repeal and savings

Rules made under this Act

14 sets of Rules. India Code publishes Rules as a record and a document rather than as text, so these are indexed here and not reproduced. All Rules.

  • Direct Selling Mechanism Order of Consumer Protection Act 20192025
  • Maharashtra Consumer Protection (State and District Consumer Protection Council) Rules, 20222022
  • Consumer Commission Establishment Notification dated 30.09.20212021
  • Notification regarding establishment of Consumer Mediation Cell dated 21.12.20212021
  • Notification regarding setting up of Additional District Consumer Disputes Redressal Commission in District Raipur.2021
  • Rajasthan Consumer Protection (Salary, Allowances and Conditions of Service of the President and Members of the State Commission and District Commission) Rules, 2021.2021
  • Rajasthan Consumer Protection Rules, 2021.2021
  • The Tripura Consumer Protection (Appointment, Salary, Allowances and Conditions of Services of President and Members of the State Commission and District Forum) Rules 20182019
  • The Tamil Nadu Consumer Protection (Appointment, Salary, Allowances and conditions of service of president and members of the State Commission and District Forum) Rules,20182018
  • B P L Student Welfare Scholarship Technical Education Rules, 20072007
  • Lakshadweep Consumer Protection Rules, 19891989
  • TAMIL NADU CONSUMER PROTECTION RULES, 19881988
  • Consumer Protection Rule, 19871987
  • The Tripura Consumer Protection Rules 19871987

Related Acts

Source and method. Compiled from the enactments of Parliament and of the State legislatures as published on India Code, and republished together with commentary and other original matter under section 52(1)(q)(ii) of the Copyright Act, 1957. Structured, cross-referenced and maintained by eCourtsIndia. Every one of the 107 sections of this Act has its own page. This page is not a substitute for legal advice.