Designation of any statutory authority or body to function as Central Authority
Commencement. 24th July, 2020.-- S. 2 clauses (4), (13), (14), (16), (40), s. 10 to 27 (both inclusive), sub-clause (iv) of clause (a) of sub-section (1) of section 58, s. 88, 89, 92 and 93, 94, 96, 97 and 99, clause (f) to (m) of sub-section 2 and clauses (zg), (zh) and (zi) of sub-section 2 of s. 101, 104, vide notification No. S.O. 2421(E), dated 23rd July 2020, see Gazette of India, Extraordinary, Part II, sec. 3(ii).
Section 23 of the Consumer Protection Act, 2019 deals with designation of any statutory authority or body to function as Central Authority. The Central Government may, if it considers necessary, by notification, designate any statutory authority or body to exercise the powers and perform the functions of the Central Authority referred to in section 10. The Act was enacted on 09 Aug 2019.
The Central Government may, if it considers necessary, by notification, designate any statutory authority or body to exercise the powers and perform the functions of the Central Authority referred to in section 10.
Section 23, The Consumer Protection Act, 2019 (Act 35 of 2019).
Cross-references
Extracted from the operative text of the enactments themselves. Every destination below exists in our corpus.
This section refers to
Related judgements & precedents
These are some judgments that construed this section, and hold precedence value. They hold authority on how to read, interpret and use this section.
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Ravi Agrawal vs Icici Bank LTD
Court's Decision & Legal Precedent
In consolidated consumer protection appeals under Section 23 of the Consumer Protection Act, 1986, where multiple consumers have raised similar grievances against a bank regarding deposits and financial transactions, the Supreme Court may require the appellants to substantiate their claims through comprehensive affidavits containing verifiable documentary evidence of deposits and corresponding no-due status before pronouncing final orders.
On this section: Appeal provision governing appeals to the Supreme Court from orders of National Consumer Disputes Redressal Commission; this is the primary jurisdictional basis for these cases
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Rajankumar and Brothers (impex) vs Oriental Insurance Co. LTD
Court's Decision & Legal Precedent
The Supreme Court upheld the National Consumers Disputes Redressal Commission's order dismissing the consumer complaint, thereby affirming that the insurance company's claim denial or compensation offer was justified and the consumer protection commission's decision was legally sound and not subject to interference by the appellate court.
On this section: Governs appeals from orders of National Consumers Disputes Redressal Commission to the Supreme Court; establishes the appellate jurisdiction and grounds for appeal in consumer protection matters
The holding above is the ratio decidendi as extracted from the judgment by eCourts India, reproduced unaltered — it is a rendering of the court's reasoning, not a substitute for its words. Read the order itself before relying on it.
Judgments citing this section
These may be obiter dicta or a precedent, for you to study. These are the judgments where this section is quoted.
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… IN THE SUPREME COURT OF INDIA CIVILAPPELLATE JURISDICTION CIVILAPPEAL NO. 6623 OF 2025 GOPAL DIKSHIT …APPELLANT(S) VERSUS UNITED INDIA INSURANCE COMPANY LTD. …RESPONDENT(S) J U D G M E N T SATISH CHANDRA SHARMA, J. 1. The present appeal under Section 23 of the Consumer Protection Act, 1986 (hereinafter the "Act") arises out of the impugned order dated 07.12.2022 passed by the Hon'ble National Consumer Disputes Redressal Commission, New Delhi (hereinafter "NCDRC") in Consumer Case No. 2287 of 2017 whereby NCDRC dismissed the complaint filed by the Appellant.  rejecting the consumer complaints of the appellants (Flat buyers). The relief claimed in the complaints before the NCDRC was for quashing of the loan …
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… Under the agreement between the parties, there were respective obligations on each of the parties to be fulfilled, in which there were defaults at the end of each of the parties to some extent. The present appeals have been preferred under section 23 of the Consumer Protection Act, 1986 against the common judgment and order dated 02.01.2023 passed by the National Consumer Dispute Redressal Commission[1]( page-1-0) rejecting the consumer complaints of the appellants (Flat buyers). The relief claimed in the complaints before the NCDRC was for quashing of the loan …
Questions about Section 23
What have the courts held on Section 23 of the Consumer Protection Act?
Ravi Agrawal vs Icici Bank LTD (09 Jan 2025) is the leading judgment on this section among those set out below: Appeal provision governing appeals to the Supreme Court from orders of National Consumer Disputes Redressal Commission; this is the primary jurisdictional basis for these cases. Another 1 judgment on this section is set out below, all of them from the Supreme Court. They run from 2020 to 2025.
How do I find court cases under Section 23 of the Consumer Protection Act?
In judgments and charge sheets this section is written several ways, and each form finds a different set of orders. These search the full text of every order eCourtsIndia holds, best matches first: Consumer Protection Act 23, section 23 Consumer Protection Act, section 23 of the Consumer Protection Act. People searching for it also type consumer rights act 23. Each opens the full list of orders on eCourtsIndia, where it can be narrowed by court, year and outcome. 2 reported judgments on this section are set out on this page, beginning with Ravi Agrawal vs Icici Bank LTD (09 Jan 2025).
What should I read with Section 23 of the Consumer Protection Act, and has it changed?
Its own text turns on section 10 (Establishment of Central Consumer Protection Authority), so none of them can safely be read on its own.
When was Section 23 of the Consumer Protection Act enacted?
Section 23 of the Consumer Protection Act, cited as Consumer Protection Act 23, was enacted on 09 Aug 2019 as Act 35 of 2019. It is in force as at the date shown on this page.
Other sections of this Act
- 2. Definitions3979 words
- 38. Procedure on admission of complaint1381 words
- 101. Power of Central Government to make rules916 words
- 39. Findings of District Commission553 words
- 102. Power of State Government to make rules517 words
- 47. Jurisdiction of State Commission493 words
Source and method. Compiled from the enactments of Parliament and of the State legislatures as published on India Code, and republished together with commentary and other original matter under section 52(1)(q)(ii) of the Copyright Act, 1957. Structured, cross-referenced and maintained by eCourtsIndia. Text as in force on 14 Oct 2026. This page is not a substitute for legal advice.