Limitation period
Commencement. 24th July, 2020.-- S. 2 clauses (4), (13), (14), (16), (40), s. 10 to 27 (both inclusive), sub-clause (iv) of clause (a) of sub-section (1) of section 58, s. 88, 89, 92 and 93, 94, 96, 97 and 99, clause (f) to (m) of sub-section 2 and clauses (zg), (zh) and (zi) of sub-section 2 of s. 101, 104, vide notification No. S.O. 2421(E), dated 23rd July 2020, see Gazette of India, Extraordinary, Part II, sec. 3(ii).
Section 69 of the Consumer Protection Act, 2019 deals with limitation period. The District Commission, the State Commission or the National Commission shall not admit a complaint unless it is filed within two years from the date on which the cause of action has arisen. The Act was enacted on 09 Aug 2019.
(1) The District Commission, the State Commission or the National Commission shall not admit a complaint unless it is filed within two years from the date on which the cause of action has arisen.
(2) Notwithstanding anything contained in sub-section (1), a complaint may be entertained after the period specified in sub-section (1), if the complainant satisfies the District Commission, the State Commission or the National Commission, as the case may be, that he had sufficient cause for not filing the complaint within such period:
Provided that no such complaint shall be entertained unless the District Commission or the State Commission or the National Commission, as the case may be, records its reasons for condoning such delay.
Section 69, The Consumer Protection Act, 2019 (Act 35 of 2019).
Related judgements & precedents
These are some judgments that construed this section, and hold precedence value. They hold authority on how to read, interpret and use this section.
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National Insurance Co. Ltd. v. Hindustan Safety Glass Works Ltd.
Court's Decision & Legal Precedent
Under CPA 1986 s.24A limitation, where the supplier/insurer itself causes delay in settling the claim, limitation cannot be strictly construed to defeat the consumer; pragmatic consumer-protective approach. DATE VERIFIED Judgment 2017-04-07 (order-21.pdf). Applied to CPA 2019 s.69 as near-successor limitation provision.
On this section: 2019 s.69 limitation taught via 1986 s.24A ratio: supplier-caused delay softens strict two-year bar.
The holding above is the ratio decidendi as extracted from the judgment by eCourts India, reproduced unaltered — it is a rendering of the court's reasoning, not a substitute for its words. Read the order itself before relying on it.
Questions about Section 69
What have the courts held on Section 69 of the Consumer Protection Act?
National Insurance Co. Ltd. v. Hindustan Safety Glass Works Ltd. (07 Apr 2017) is the leading judgment on this section among those set out below: 2019 s.69 limitation taught via 1986 s.24A ratio: supplier-caused delay softens strict two-year bar.
How do I find court cases under Section 69 of the Consumer Protection Act?
In judgments and charge sheets this section is written several ways, and each form finds a different set of orders. These search the full text of every order eCourtsIndia holds, best matches first: Consumer Protection Act 69, section 69 Consumer Protection Act, section 69 of the Consumer Protection Act. People searching for it also type consumer protection act 2019 section 69 and 69 2 consumer protection act. Each opens the full list of orders on eCourtsIndia, where it can be narrowed by court, year and outcome. 1 reported judgment on this section is set out on this page, beginning with National Insurance Co. Ltd. v. Hindustan Safety Glass Works Ltd. (07 Apr 2017).
When was Section 69 of the Consumer Protection Act enacted?
Section 69 of the Consumer Protection Act, cited as Consumer Protection Act 69, was enacted on 09 Aug 2019 as Act 35 of 2019. It is in force as at the date shown on this page.
Other sections of this Act
- 2. Definitions3979 words
- 38. Procedure on admission of complaint1381 words
- 101. Power of Central Government to make rules916 words
- 39. Findings of District Commission553 words
- 102. Power of State Government to make rules517 words
- 47. Jurisdiction of State Commission493 words
Source and method. Compiled from the enactments of Parliament and of the State legislatures as published on India Code, and republished together with commentary and other original matter under section 52(1)(q)(ii) of the Copyright Act, 1957. Structured, cross-referenced and maintained by eCourtsIndia. Text as in force on 14 Oct 2026. This page is not a substitute for legal advice.